gholdenphish

The Perfect Team and the Strengthfinders Profile

2007-09-27T12:31:03+01:00

As the owner of a salon you'll understand that you can't just pick a 'perfect team' off the shelf - you have to create it yourself. You'll also have realised that every single person in your team is different, which means that you need to MANAGE them differently. This is a big challenge. It is, however, the best way for you to get the very best performance and committment out of each and every individual. Which is why we run a StrengthFinders Profile on everyone in the salon ....

... and it is highly effective. We start with you, the owner. As a rule, most of us have little sense of our talents and strengths. We tend to spend our time trying to make up for our weaknesses. As a result we neglect those strengths that would become the focus of personal and professional success.

The test is simple, takes 30 minutes and is done on-line. You can complete it in your own time or we can come to your salon, as we do when we're working with your team. The results of your StrenghtFinders profile are immediate and will highlight the 5 core strengths (out of a possible 34) that are unique to you.

The benefits of running the StrengthFinders Profile in the salon are huge. Firstly, you will understand where you should be focussing your time and energy in order to up your game professionally. Your staff will find it a really interesting and positive experience and feel 'valued' as a result. But perhaps most importantly you will then have a 'blueprint' for the salon team which you can use to get the best performance from them.

If you would like more information about the StrengthFinders Profile for Salons contact Amanda Baines or Nick Siddle.

Name Calling

2007-09-10T13:06:13+01:00

As Business Coaches to the Hairdressing Industry, we visit lots of different salons for hair cuts and blow drys. This isn't so great if you're trying to grow out your layers, but it does give us a fantastic 'Mystery Shopper' advantage. We're able, therefore, to get a greater understanding as to what sort of Client Service some of the prestigeous and high profile salons are offering, over and above a fabulous cut and colour.

As a Salon owner, you understand the importance of adding value to your Client's experience. Your New Client retention rate reflects how your new Clients feel, not only about their hair, but the whole Salon experience. A lot will depend on how valued your Client feels. There are many ways to achieve this, but I want to focus here on using people's names.

Recently I visited a very high profile Salon in London........

.....which shall remain nameless. On the two occasions that I've visited the Salon no-one has EVER addressed me by name. I've only ever been referred to as 'John's Client'. This may seem petty, but when a client is paying top prices, (or indeed any price), they expect to be greeted and acknowledged by name. It's simple and it makes a big differences. All your staff need to understand the importance of this, and there should be a system in place to ensure it happens - especially for your New Clients.

Tomorrow I'm going to Trevor Sorbie in Covent Garden. I've just received a text from them which says "Dear Amanda we look forward to seeing you at Trevor Sorbie for your appointment....."

Not "Dear Client......" but "Dear Amanda...." What a difference.

What is the Wheel of Work Workshop?

2007-09-10T12:18:12+01:00

As a Salon owner, you know that it doesn't matter how hard YOU are working, your financial success depends on how well your team performs. You want a busy, happy salon and a motivated team.

The difficulty with motivating people successfully is that everyone is different. We all understand that financial incentives are not a magic solution. If they were, your retail would be flying off the shelves. So as a Salon owner where do you start?

Well you start where all successful businesses start - with complete and honest feed-back from your team about how they feel about all aspects of their work. And yes that includes the management.....

The Wheel of Work Workshop is run in your salon, after hours by one of our Team, and lasts for just over an hour. All the feed-back is anonymous, and we ask that management are not present. This enables us to get an honest picture of what is happening in your Salon. We will then have a meeting with you, when we give you a very detailed report on your Team. We can tell you how your staff feel about the various aspects of their work, that they decide are important to them. It's easy to assume that 'Money' will be the big issue, but we often find that topics such as 'respect', 'honesty' and 'creativity' get mentioned first.

Without exception, we've found that Salon Staff really enjoy the Wheel of Work Workshop. It is always a positive and up-beat experience. It also gives you, the Salon owner, an excellent starting point from which you can build your high-performing team.

Are you a Salon Owner or Franchisee?

2007-05-25T10:46:48+01:00

Do you have a high performing and motivated team? Would you like your salon to be happier, busier and more profitable? Does your salon offer ‘Breathtaking’ Client Service? Would you like to sell more retail?

About You
You are passionate about what you do. But maybe you find yourself spending too much time IN your Business and not enough time ON your business

About Us
We give you the tools to survive and thrive. Our job is to help you turn things around in your Salon so that your profit goes up and your stress goes down. We help you energise your team and get them excited. We work with you as you share your vision and define your business strategy. We help you solve people problems. And we support you until you have 'lift off'.

To find out more contact us now.

So why are we called Gholdenphish?

2007-04-04T15:32:37+01:00

More to the point, why do we spell it in this strange way?

As you may have guessed, you won’t find our sort of Gholdenphish swimming around in a tank.

The word gholdenphish is taken from American street slang. It means an unexpected combination of ideas that come together to create an awesome result.

And that’s really what we do. We put together a programme for your salon that is specifically designed for you and your salon alone. It combines business coaching, consultancy and training.

We look at leadership, team-building and ‘breathtaking’ client service. We work alongside you and your team, and help you create a happy, busy and profitable salon. An awesome result. A gholdenphish.