How do you get your clients to do what you want them to do?

Find out how Amanda from Gholdenphish answered this question at a recent Salon Smart event in London.

To keep clients coming back time and time again, what should you do?

After all it’s all about rebooking…

The state of your client changes through a visit

Your client will focus on:

• what happened BEFORE the appointment
• how they feel DURING the appointment
• how they look at the END of the appointment

It’s all about timing

Choose the right time when the client is most receptive to rebook an appointment. When a client is RELAXED they are most receptive; DURING the appointment.

Avoid asking to rebook as your client walks out the door!

At the reception desk or as a client leaves means the opportune moment is over and the magic is gone.

Raise your rebooking rate

Encourage your stylists to rebook appointments at the most receptive moment

This will save time for your client at the desk – their mind is already thinking What Next?

Make rebooking a standard process in your salon for increased financial success.

 

What tips do you have for improving your rebooking rate? Tell us!