gholdenphish

The Perfect Team and the Strengthfinders Profile

As the owner of a salon you'll understand that you can't just pick a  'perfect team' off the shelf - you have to create it yourself.  You'll also have realised that every single person in your team is different, which means that you need to MANAGE them differently. This is a big challenge. It is, however, the best way for you to get the very best performance and committment out of each and every individual.  Which is why we run a StrengthFinders Profile on everyone in the salon ....

Name Calling

As Business Coaches to the Hairdressing Industry, we visit lots of different salons for hair cuts and blow drys. This isn't so great if you're trying to grow out your layers, but it does give us a fantastic 'Mystery Shopper' advantage. We're able, therefore, to get a greater understanding as to what sort of Client Service some of the prestigeous and high profile salons are offering, over and above a fabulous cut and colour.

As a Salon owner, you understand the importance of adding value to your Client's experience.  Your New Client retention rate reflects how your new Clients feel, not only about their hair, but the whole Salon experience. A lot will depend on how valued your Client feels.  There are many ways to achieve this, but I want to focus here on using people's names.

Recently I visited a very high profile Salon in London........

What is the Wheel of Work Workshop?

As a Salon owner, you know that it doesn't matter how hard YOU are working, your financial success depends on how well your team performs.  You want a busy, happy salon and a motivated team.

The difficulty with motivating people successfully is that everyone is different. We all understand that financial incentives are not a magic solution.  If they were, your retail would be flying off the shelves.  So as a Salon owner where do you start?

Well you start where all successful businesses start - with complete and honest feed-back from your team about how they feel about all aspects of their work. And yes that includes the management.....